The Details
Cancellation & Refund Policy
Effective October 8, 2026 · Version 1.0
Our goal is to handle canceled or unsuccessful exchanges fairly and clearly.
1. Items Have No Purchase Price
Items are free, so there is no item purchase price to refund. Payments may include shipping charges, a platform support fee, and an optional contribution.
2. Cancellation Before Shipment
Contact us promptly if an exchange must be canceled. We will review whether a label has been purchased, used, or can be voided or refunded.
3. When an Exchange Cannot Be Fulfilled
If the donor cannot provide the item or the exchange is canceled without shipment, we will refund the recipient's shipping charge and associated platform support fee. Any optional contribution made as part of that canceled transaction will also be refunded.
Refunds are returned through the original payment method when supported. Processing times depend on the payment provider and financial institution.
4. Shipped Items
If an item has already shipped, shipping charges may not be recoverable. We review missing, damaged, materially misdescribed, and incorrectly shipped items individually, including any rights available under applicable law.
5. Requesting Help
Email info@wepassiton.com with the item or exchange details and a description of the problem.
Nothing in this policy limits refund or consumer rights required by applicable law.